At HM Global.store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please review our refund policy for purchases made through our website, www.hmglobal.store
1. Eligibility for Refunds
Refund Window: You have [30] days from the date of delivery to request a refund. After this period, we regret that we cannot offer a refund or exchange.
Condition of Items: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
Non-Refundable Items: The following items are not eligible for refunds:
Perishable goods (e.g., food, flowers)
Personal care items (e.g., hygiene products, cosmetics)
Customized or personalized items
Gift cards
Downloadable software products
2. Requesting a Refund
Initiating a Refund: To start the refund process, please contact our customer service team at info@hmglobal.store or visit our website at www.hmglobal.store and complete the refund request form. Include your order number and a description of the issue.
Return Shipping: Once your refund request is approved, we will provide instructions for returning the item. You will be responsible for covering the cost of return shipping, which is non-refundable.
3. Processing Refunds
Inspection and Approval: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Refund Method: If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within [7-10 business days].
Partial Refunds: In some instances, only partial refunds may be granted (e.g., items that are returned damaged, missing parts, or not in original condition).
4. Late or Missing Refunds
Checking Refund Status: If you haven’t received a refund yet, first check your bank account and contact your credit card company. It may take some time before your refund is officially posted.
Need Assistance?: If you’ve done all of the above and still have not received your refund, please contact us at info@hmglobal.store.
5. Exchanges
Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at info@hmglobal.store. We will arrange for a replacement or refund as needed.
6. Contact Information
If you have any questions about our refund policy, please contact us:
Mailing Address: info@hmglobal.store
By purchasing from www.hmglobal.store, you agree to this Refund Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page with the effective date.
Thank you for shopping with HMGlobal !